TRAINING : LEADERSHIP AND MANAGEMENT SKILLS

Interpersonal Skills

WHO IS IT FOR?

Anyone who works face-to-face with colleagues and managers. Much of our working day is spent interacting with other people.

Our ability to build rapport with those people, to really understand and empathize with them, will determine the productivity of those relationships.

WHAT WILL I LEARN?

You will learn more about yourself and how you can generate more constructive working relationships. Productive relationships are the basic building blocks of high performing teams and can contribute significantly to the success of a team or a whole organization. This two-day workshop is aimed at improving self-awareness and generating productive relationships at work. The Myers-Briggs Type Indicator (MBTI) is used pre-session to develop a vocabulary around personality and develop self-awareness.

By the end of this program, participants will be able to:

  • Understand their own motivations and responses more thoroughly
  • Empathize better with colleagues and business partners
  • Communicate more effectively and sensitively through better listening skills and empathy
  • Understand and be able to deal better with difficult situations and people

The core modules of the training program will include:

  • The Johari Window
  • The MBTI
  • Listening Skills
  • Communication Skills and Exercises
  • Conflict Definition and Diagnosis
  • The Thomas-Kilmann Conflict Mode Instrument (TKI)
  • The Five Styles
  • Dealing with Emotion

CONTACT OUR OFFICE

Please feel free to contact us if you have any questions about our training or services. Our team will be happy to help you.