TRAINING : LEADERSHIP AND MANAGEMENT SKILLS

Handling Conflict

WHO IS IT FOR?

Anyone who has experienced conflict inside their work environment, and/or needs to discover and master the skills of identifying and dealing effectively with strong feelings and difficult situations.

WHAT WILL I LEARN?

You will learn how to rethink conflicts in the workplace in order to better identify, understand, address and manage differences with a view to obtaining more constructive outcomes. Conflict is predominantly seen as negative and destructive for working relationships. In some cases, this is true; in others, this negative perception is more damaging to team dynamics than the conflict itself. By looking at the causes of conflict and at our own normal reaction to it, we can see that conflict can be understood, controlled and re-directed into something more positive and creative. Using the Thomas-Kilmann model of conflict handling, we will turn habit into choice and develop the ability to exhibit a controlled response geared towards more positive outcomes.

By the end of this program, participants will be able to:

  • Diagnose the causes of conflict in the workplace
  • Understand their own normal responses to conflict
  • Select appropriate strategies for dealing with conflict
  • Apply constructive communication skills to various conflict scenarios

The core modules of the training program will include:

  • Definition of Conflict
  • Diagnosis for Conflict Resolution
  • The Thomas-Kilmann Conflict Mode Instrument (TKI)
  • The Five Styles of Conflict Resolution
  • Exercises: Scenarios and Case Study
  • Communication Skills
  • Dealing with Emotion
  • Surfacing Suppressed Conflict

CONTACT OUR OFFICE

Please feel free to contact us if you have any questions about our training or services. Our team will be happy to help you.